Terms & Conditions
All products are intended for use by ages 12 and older. All first orders and re-orders will be promptly acknowledged in writing by fax or email by CorporateKey (hereafter called “CorporateKey”). If customers do not receive order confirmation from CorporateKey, they must notify CorporateKey immediately, otherwise their order status will be inactive. It is also customer’s responsibility to inform CorporateKey in a timely fashion regarding any changes or discrepancies in the order details or specifications prior to approving the production proof and order confirmation letter.
Orders must be complete when submitted to CorporateKey. The definition of complete is a hard-copy purchase order (PO) must be submitted. Customers can send a purchase order via email but CorporateKey cannot accept an email in place of the PO. The PO must contain ship-to address, full item description, and correct pricing. Vector art: jpg, gif, tiff or other non-vector art will not be accepted. Note: In the case of full-color process, an ultra-high resolution jpg can be accepted. The way to tell if art is vector is that it maintains crisp, clean lines when zoomed in or out. Common types of vector graphics include Adobe Illustrator, Macromedia Freehand, and EPS files. Preload data (for USB orders): If preload is requested, the data must be submitted along with the purchase order and art. The order cannot be processed and held to await data. Any order submitted with incorrect/missing purchase orders, art or preload data will not be accepted or processed and will not be considered a valid order. Pricing will not be held pending receipt of the PO, art or data; the current pricing at the time of processing will be applied.
Order Approval and Confirmation Process
To ensure accurate and on-time delivery of all orders, the following process must be followed: within 24 hours of the receipt of the customer’s PO, CorporateKey will send a production proof and order confirmation letter to the customer; customer must approve and re-confirm order according to production proof and order confirmation description of the order; if customer approval and confirmation is not received by CorporateKey the order will be placed on “pending” status. After two weeks in “pending” status the order is subject to a price increase or even cancellation unless the order has been prepaid. When order is in “pending” status, CorporateKey cannot guarantee original delivery date and order will be subject to delay; the official order “turn-around-time" begins only after customer order approval and confirmation has been received by CorporateKey. This procedure also applies to repeat orders. All repeat orders must be reconfirmed and approved by the customer after they receive new production proofs and order confirmation letters. Strict adherence to this policy is in the best interest of the customer and ensures accuracy of production and on-time delivery.
Product Color and Imprint Color
In order to better serve our customers and make color selection easier we have provided the Pantone Color Guide on our website. Please note that this is only an approximation of the color and should not be taken as an exact color match. If the color selected for the product or imprint must match exactly then an additional surcharge will be applied to the order. We always recommend our customers to consult with their account representative on critical issues such as exact color matching.
CorporateKey’s turnaround time means the total time beginning with the confirmation of artwork or approval of a pre-production sample (PPS) and ending with the delivery of merchandise to the customer’s dock. Every effort will be made to meet the turnaround time quoted. However, the standard turnaround time noted in the catalog, or agreed upon at time of order, may have to be adjusted due to unforeseen circumstances associated with “custom” manufacturing and shipping. Customers must inform CorporateKey if the merchandise must arrive by a certain date so that extra attention can be given to your delivery requirements. Any delay in returning the approval of virtual proofs, artwork, or the photo/physical samples to CorporateKey will affect the delivery schedule of the order and delivery deadlines. The customer is responsible for the additional expense, cost and time resulting from any delays in CorporateKey’s receipt of their complete approval. Corporatekey is not responsible for any delays caused by shipping carriers or customs clearance.
CorporateKey reserves the right to apply storage fees for any order unable to ship due to delay by the customer. The storage fees will be calculated based upon the number of days the order is delayed past the original ship date: after first 30 days, 2% of order total per month ($1.00 per day minimum); after 60 days, 4% of order total per month ($2.00 per day minimum); after 90 days, 6% of order total per month ($3.00 per day minimum); after 120 days, 8% of order total per month ($4.00 per day minimum).
Blind Shipping, Drop Shipping and Split Shipping
As a premium service, CorporateKey can provide drop shipping, blind shipping, and/or split shipping at the lowest cost possible to enhance our customer’s competitive edge. However, in certain cases CorporateKey or CorporateKey’s factory information must be displayed on the shipping documents for security, insurance or other customs requirement. Please consult and confirm with CorporateKey the details when any of these special shipping services are requested or required.
A revised purchase order must be submitted to CorporateKey for any changes to be accepted.
Unit quantity can be increased within 3 business days after the order is booked. Note: Due to the fluctuation of chip pricing, the new units will be priced at current price at the time of increase. No combined pricing/bundle pricing allowed.
Shipping Address Changes
The ship-to address should be determined before the PO is placed with CorporateKey. Any change after the order confirmation is issued may lead to additional cost and will be subject to reconfirmation from CorporateKey. As premium service, we will try to change the ship-to address whenever possible. But we will re-evaluate the shipping cost and charge extra when applicable. Also, the change request must be presented to CorporateKey in writing 5-business days before the ship date for domestic and international shipping and 10-business days before the ship date for ocean shipping. Any address changes requests received after the above time frame will be subject to delays in the ship date and CorporateKey reserves the right to reject the change request if not feasible.
Other Change Requests
Due to the custom nature of the business, all change-order requests need to be presented to CorporateKey in writing before the order is turned in to production. Material costs and Labor associated charges will be applied to any change requests occurring after the order is turned in to production. Any change requests received after the above timeframe will also be subject to delays in the ship date and CorporateKey reserves the right to reject the change request if not feasible.
Custom Tools, Dyes, Samples, Films and Molds
All tools, dyes, samples, drawings, films and molds are maintained for the exclusive use of the original customer, but remain solely the property of CorporateKey who may dispose of any die without notice because of damage or otherwise. CorporateKey will make every attempt to maintain dyes for customer's orders for a maximum of one year. After one year all dyes are disposed of regardless of how many reorders have been placed. The dies wear out and have a limited shelf life. Dye charges appearing in this catalog are estimated costs only. Exact dye charges will be determined when final artwork or an exact sample is received from the customer.
Over-runs or Under-runs
Unless expressly stated on the purchase order (PO), CorporateKey reserves the right to ship 2% over or under the quantity ordered. Invoices and packing lists will reflect the exact quantity shipped and billed. Nonetheless, every effort will be made by CorporateKey to produce and ship the exact quantities ordered.
For all new customers, 100% pre-payment on your first order is required. Customers may also elect to submit 50% deposit and 50% upon shipping. For convenience or easy payment, CorporateKey will accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS and Electronic Transfer without any additional financial or service charges for pre-paid orders. Existing customers who have been extended NET terms are subject to periodic credit reviews. We accept standard bank checks, money orders and cashier checks without additional charge. It is the customer’s responsibility to make sure the check arrives no later than the invoice due date. Any delay on payment may lead to the holding of merchandise or additional finance charges. Delayed payments may also be subject to additional finance charges of 1% monthly compounded since the balance due date (Due Balance*(1+1%)^n, where n stands for number of months since balance due).
To ensure complete hassle free products, it is CorporateKey’s recommendation for customers to order actual pre-production samples (PPS). The PPS sample fee, including the artwork, dye, set-up and shipping will be firmly quoted. Pre-production charges are non-refundable. However, when the order ensues, the pre-production charges will be fully or partially rebated to the customer. Any changes after a pre-production sample has been approved will result in additional pre-production and dye charges. The additional pre-production charges for revising the sample are solely the customer’s responsibility.
Prices shown in CorporateKey’s catalog and price list are effective from the publishing date shown and subject to change without notice. Official CorporateKey quotes will be honored per the valid date as specified in the quote documents. Pricing is available by logging onto the CorporateKey website or by calling your account representative. As stated, pricing is subject to changes without notice.
Less than Minimum
We understand how important small orders are for our customers to win more business. Orders for less than the stated minimum may be possible. Please check with your account representative for specifics. Not every product line is eligible for this policy; please make sure you receive an official order acknowledgement from CorporateKey as confirmation that your order has been accepted.
Each product category holds a different warranty plan. Any physical damages after use are not covered under any warranty. Please be aware that any imprint can wear off eventually depending on usage.
Replacement of Goods
CorporateKey accepts no returns of merchandise. Defected goods are subject to inspection by CorporateKey and will be replaced if it is determined that defect is a material or production problem. CorporateKey’s authorization must be obtained prior to the replacement of merchandise for any reason. Prior to a replacement authorization several samples that illustrate the customer’s complaint must be sent to CorporateKey for evaluation. Any claims and replacement requests must be made within 10-business days of the receipt of merchandise. Otherwise the merchandise will be considered as accepted as-is by the customer.
CorporateKey offers rush service at the lowest cost possible as a premium service to our customers to meet time-sensitive delivery dates. Rush service time depends on the specific item being ordered. An additional cost will be quoted based on the items and quantities ordered. Once the artwork or samples are turned over to the factory, no changes can be accepted for rush orders.
Trademarks & Promotion
CorporateKey assumes no responsibility for determining who holds title to any trademark or copyright. All liabilities of this nature rest with the customer. The artwork, design, and other trademarks on products in our catalog, website, or other media are reproduced for display proposes only, and do not imply/suggest endorsement by the trademark owner, or that the item was originally produced for the trademark owner. The customer agrees to hold CorporateKey harmless for any claims of damages, costs or expenses resulting from using any unauthorized logos or trademarks. We do reserve the right to use all products produced by our company in our advertising and displays unless specified in writing to the contrary at the time of receiving the customer’s order.
Custom Product Design
Whereas Corporatekey can assist a customer in developing a new product design, the customer takes full responsibility for any patent infringement that results from CorporateKey copying an existing product design supplied by the customer. The customer agrees to hold CorporateKey harmless for any claims of damage, costs or expenses resulting from any patent or copyright infringement claim.
Safety Product Commitment
CorporateKey is committed to producing and distributing products that are compliant with applicable Product Safety standards established by the Consumer Products Safety Administration (CSPA). Our products utilize many different component and raw materials including copper, brass, iron, zinc alloy, enamels, epoxy, lead, cotton, acetate, nylon, polyester, plastisol inks, PVC (poly vinyl chloride), paper, scents, lead crystal, and batteries. To achieve the appearance and effect desired by our customers at effective price points, it is necessary to utilize materials that contain small amounts of chemicals and elements that appear on the list of materials that are restricted to levels considered safe by the CSPA. These materials include nickel, phthalates and lead. Our factory purchases raw materials in large quantities and all raw materials are tested upon receipt to ensure they comply with ASTM guidelines established by the CSPA. Due to the nature of our highly customized product, the fact that end users for our products are ordinarily adults and the relatively small size of most individual orders it is not economically feasible to comply with the more stringent CPSA standard at published prices. CPSA standards apply to products intended for distribution to consumers under the age of 12 years. CorporateKey is eager to provide products for these applications. In order to comply with the more stringent CPSA standards, the materials we must utilize are more costly. In addition, utilization of restricted manufacturing techniques to ensure no contamination by contact with ambient nickel, lead and phthalates that may be present on equipment and in the manufacturing environment is required. It is also necessary to retest the completed product and its component parts to ensure compliance with the CPSA standard if the product is intended for distribution to an audience under the age of 12 years. For the protection of both CorporateKey and our Distributors we require that we be notified at the time of quotation to the end user if the product is intended for distribution to consumers covered by the CPSA. We will be pleased to provide custom quotation for these applications. Divergences from our published prices for these applications will include a modest increase in the unit cost as well as costs for the required Product Safety testing. These additional costs will be invoiced to our Distributors on a per order basis. In this way safe products that achieve the goals anticipated by our Distributors and their end user customers will be achieved, avoiding exposure to Product Safety liabilities.
Since CorporateKey provides a full customization service, all materials and services are dedicated and purchased especially for the specific order at the time of the order confirmation. It is therefore the customer’s responsibility to manage all charges incurred for the order. This includes all costs incurred for materials, art work, dyes or setups, production, labor and shipping charges up until the order is officially cancelled.
Cancellation Fee Calculation
For all rush or express delivery programs, once the order has been acknowledged and artwork sent to the factory, it CANNOT be cancelled due to the rush nature of the job. For other order programs, the cancellation fee will be calculated based on the order implementation stage at the time of the cancellation request is received and approved. Orders cancelled BEFORE turned over to factory, no charge will be applied. Orders cancelled AFTER mass production start, all costs incurred resulting from CorporateKey's order execution department will be applied. Orders CANNOT be cancelled after the order has already shipped (a shipping tracking number will be provided).
Once the Order Cancellation Request form is submitted successfully, the customer will receive a cancellation approval number in 1-2 business days along with an invoice showing all cancellation charges and all incurred costs to date in detail. Your money will be refunded according to the following schedule: if the order was paid by credit card, it generally takes 3-5 business days for the refund to reflect on the bank statement after receiving the approval number; for check payment, it generally takes 1-2 weeks for a refund check to be issued and mailed. When Corporatekey receives payment in full for all cancellation fees, the cancellation will be officially complete and a refund issued. Phone cancellation requests will not be accepted. Your order is not cancelled until you receive a cancellation acknowledgement.
Seller shall under no circumstances be responsible for failure or delay in filling any order or orders when due to: fires; floods; riots; strikes; embargoes or transportation delays; shortage of labor; inability to secure fuel, material, supplies or power thereof; acts of God or of the public enemy; any existing or future laws or acts of any Federal, State or Local government (including specifically but not exclusively any orders, rules or regulations issued by any official or agency of any such government) affecting the conduct of Seller's business with which Seller in its judgment and discretion deems it advisable to comply as a legal or patriotic duty; or to any cause beyond the Seller's control.